Shipping Policy
Shipping Policy
We currently deliver across India to all metros and major non-metro cities. While we strive to ensure timely shipments, unforeseen circumstances may cause delays in dispatching your order.
General Shipping Timelines:
- The seller generally packs the product within 2 business days. For made-to-order products, timelines for preparation are mentioned on the product page.
- Our logistics partners are notified once the seller has your product ready for dispatch. They pick up the product and deliver it to the customer location, typically within 3-4 days post pickup.
- Our operations are active on all business days (except Sundays and National Holidays).
For any product-related issues during delivery, contact us at help@amalaearth.com. We will respond within 24 hours.
INDEMNITY You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, consultants, representatives, shareholders, vendors, and users (“Indemnified Parties”) against any and all losses, liabilities, claims, damages, demands, costs, expenses, attorney’s fees, or other losses arising from any claim, suit, action, or proceeding brought against the Indemnified Parties.
LIABILITY:It is expressly stated that Saffron Nation Impex Private Limited does not manufacture any of the products listed on this Platform.
You understand, agree, and acknowledge that Saffron Nation Impex Private Limited is an intermediary and online e-commerce marketplace. The ‘contract for sale’ of the products, if any, is a bipartite contract between you and the sellers listed on the Platform.
Any claim regarding the quality, appearance, nature, consumption, usage, or any other attributes of the products should be pursued directly with the seller. Saffron Nation Impex Private Limited will not be a party to such claims. You hereby waive any claim and release Saffron Nation Impex Private Limited from any and all liabilities, losses, claims, and damages that may arise from or in connection with this disclaimer.
SALE IN INDIA ONLY
Unless otherwise specified, the material on the Platform is presented solely for sale in India. We make no representation that materials on the Platform are appropriate or available for use in locations/countries other than India. Those who access the site from other locations/countries do so on their own initiative. Saffron Nation Impex Private Limited is not responsible for the supply of products, refunds for products ordered from outside India, or compliance with local laws if applicable.
APPLICABLE LAW
These Terms and any disputes arising hereunder shall be governed by the laws of India. If any dispute arises between the parties in connection with these Terms, the courts of New Delhi, India, shall have exclusive jurisdiction.
CONTACT ADDRESS
For any issues regarding products and Saffron Nation Impex Private Limited, you can contact us at:
Business Address: Portion 1, 2nd Floor, Film Nagar Society Complex, Film Nagar, Hyderabad- 500096
Contact Number: +91 81 81 81 87 78
GRIEVANCE OFFICER
In accordance with the Information Technology Act 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Customer Support: For any queries or complaints, you can reach our customer support team at +91 81 81 81 87 78
*Please note these discounts are applicable on the app only.
Disclaimer: Beware of fraudsters posing as employees of Saffron Nation Impex Private Limited. We do not call customers or direct them to purchase links. Please do not trust any messages offering gifts or emails with suspicious links or attachments. We NEVER ask you to transfer money to personal bank accounts or UPI. Rest assured, your details are safe with us as there has been no data breach in our systems.